Gift Wrap Not Required

Posted by George under ServiceLive News

It’s an exciting time for ServiceLive and I wanted to share with the community a recent story of how ServiceLive and a great Service Pro came to my rescue!

The Situation: Service Order Birthday Gift for my Aunt

Dear Provider,

This work order is for my aunt whose Birthday was last week.  I’d like to surprise her and my uncle with the gift of your services to come out for a couple of hours to do a check up on their systems. She has a laptop and my uncle has a PC, all on a wireless network.  I would imagine that they may need typical system maintenance to get their systems running at optimal performance, security assessment, and network health.  I would also like you to spend time with them helping to answer questions they may have.

Upon acceptance of this service order please call her up right away to wish her “Happy Birthday from her nephew George” and provide her the details of her special birthday gift.  My aunt and uncle are two of the biggest fans I have in the world and I can’t think of a better gift.  I moved from Dallas over a year ago and when I moved they lost their local IT support!

Thank you!

George

Service Order Facts:

Order Time to Accept: 11 minutes

Time to Complete: Less than a week based upon customer’s request

Provider Rated: 5 out of 5 Stars!

Provider Paid within 3 days of Completion

Providers Service Order Comments:

“I’ve completed this service work written by the Gift Giver.
Both computers are happy now in mind, body, and soul.

They were fragmented and broken, what a terrible mess!
We used software and tools on them, and they’re running much better now I guess.

The customers are delighted and feel more at ease. All their questions were answered overall they’re very pleased.

We killed icons galore and dumped the old trash.
There were broken shortcuts and garbage, deleting is easy for this much cash.

Mr. Homeowner loves Google toolbar with the gadgets and tools, but his PDA is ancient and the new i-Phone is way cool.

We told stories and sang songs. Not really, but I had fun.
I’d be happy to accept another, but for today I am done.”

Customers Comments:

I thought I had received all my birthday presents and I loved everyone. My blouses and Jewelry are beautiful and then I received this incredible gift of having our computers checked by ServiceLive.  WOW what a treat!  I will definitely become a walking advertisement for this service.

Mr. Provider is fantastic and patient and I will not hesitate to recommend this service.

Your Uncle & I are in awe of your thoughtfulness and we feel so fortunate to have a nephew like you.

Love,

Tia

Conclusion:  A Service Professional from ServiceLive is a Great Gift!  Spread the word, the gift of ServiceLive is alive . . .

Tags: Computer, Service Order, Service Pro, servicelive, services