Going Beyond a Simple Thank You

Posted by Frank under Service Providers, Tips

The one thing I have learned is to never take anything for granted. Giving someone thanks is a kind gesture, but it must be sincere. A simple thank you is great, but what other steps could you take to really express your appreciation?

You’re a Service Professional and you just completed a service call for a customer. The customer is thankful because you responded quickly and the repair was done professionally. You thank the customer for the opportunity, and extend an offer if they should need any other handyman services to please select you as the provider in ServiceLive.

Going beyond a simple thank you can put you in a winning situation with customers that you performed services for in the past. A good practice would be a card sent to the customer with a message such as;

“Hello Mrs. Jones, Thank you for the opportunity to fix your leak in the bathroom. If there are any opportunities in the future please contact me through the ServiceLive Online Platform.  I look forward to assisting you in all your handyman services.”

Wow! What a concept, a follow up card giving thanks and reassurance. By going beyond a simple thank you, could bring you more opportunity not only from that customer, but also through contacts of their friends or family.

Thank you Card - $2.80
Stamp - .45 cents
A Customer for Life - Priceless

Tags: customer service, Homeowner, Repair, servicelive, services

New Beginnings with Peace of Mind

Posted by Sarah under Homeowner

My sister Rachel just bought a new condo – her first home purchase. She has some work to be done but was unsure about how to find good providers to take care of her fix-up stuff, without breaking the bank (you know how expenses add up when you buy a new place). Well, I told her about ServiceLive and she decided to try it.

Last week, she created a service order to have a new toilet installed along with replacing the 4 ceramic tiles around the base of the toilet. She uploaded 3 pictures of the toilet and the workspace and posted the order. She posted the order for $150. At the end of last week, she got her first bite – a conditional offer for $850. She was not excited about that offer, and decided to wait to see what the other techs said. She just called me today – super excited – her service order was accepted for her original bid rate, $150! She feels great about the value and thinks the platform is awesome.

She told me that she would have told people about the website regardless (because she’s a good sister), but now she’s excited to tell her friends about the latest new thing on the web and how easy it was to find someone to help her! She said she will be a ServiceLive user for all of her service needs in the future.

Special Thanks

ServiceLive Support team

Joshue / Stan / Angelica – I can see all the hard work you did to make sure providers knew about the opportunity (and just having providers available in the first place) – Thanks for that!

ServiceLive Development/QA/UX teams

Rachel said the platform was easy to use – she didn’t have a lot of questions about how to create the order – awesome job.

Thanks team, for making my sister’s first home purchase that much easier. It makes me feel good too, knowing that my sister is in good hands!

Thanks for everything you’ve done to make Rachel’s story possible!

Sarah

Tags: bathroom, Homeowner, provider, Repair, servicelive

When The Going Gets Tough The Tough Get Going

Posted by Frank under Service Providers

I am sure you have seen this happen every year, your business seems to be slower during predictable times, like the summertime months or year-end. For the self-employed who rely upon steady cash flow, this can be a disconcerting time. Should you take a vacation or time off until things naturally pick up again? Or should you try to branch out and expand your business by offering other services?

Failing to invest the time and money to incorporate new technologies or added services into your business plan (and learning how to use them!) can be the barrier between the current state of your business and the success your biggest competitors have found. Your customers expect you to be a leader, and if they see that you’ve fallen behind, they are likely to find one of your competitors who have the technologies they seek. This has become all too apparent when you look at the success of your ‘big box’ competition. They take a great deal of business away from small to medium size businesses.

What can you do to be more competitive?

If you currently operate a computer repair business, why not learn about Home Theater Installation and Repair? This service is a popular segment with many consumers. Did I mention football season is around the corner and the perfect time to expand your offering?

There are many service categories that can cross pollinate into other services rapidly. We talked about “Your business seems to be slower during predictable times, like the summertime months or year-end”. If you offered more services you may not see big slumps during the so-called predictable times.

Shake off the dust and see what you can do to expand your business into other service categories.

All the best to you!

Tags: Business News, Home Theater, make money, Repair, services

Hey Mom! It’s Broken

Posted by Frank under Homeowner, Tips

It’s hard enough today to raise kids especially if you’re a single parent. The days seem to go on forever as you have to get the kids ready for school, get yourself ready for work, chaperone the kids to soccer or whatever after school activity they’re involved in. Let’s not forget about dinner and some down time for yourself, or if your lucky to get anytime to relax.

There’s an old saying that goes, men work from sunrise to sunset, but a women’s work is never done. What if something around the house breaks down? Do you have the time to fix it yourself? Do you even know how to fix it? The worrying is over because you have an incredible option that provides convenience from the comforts of your home. You can request services online for almost any service you require, whether it’s a break fix or new installation, ServiceLive is your solution.

Hire service professionals on your terms, at your price, and on your schedule. ServiceLive makes it easy to find the pre-screened service provider you need to tackle your tough jobs. Name your price, let service providers compete for your business, and release payment only when you’re satisfied, and even rate the work. -it’s that simple.

The ServiceLive solution will provide you more valuable time enjoying life with your children and loved ones.  Take a walk, go to the zoo or just sit by the beach and read a book.  Either way, men and women a like can use all of the extra minutes that they can find each and every day.

Create an account today!

Our usually low-price of $10.00 per service order Posting Fee is waived for all service orders posted between 7/22/08 thru 8/31/08 for all buyer accounts.

Tags: fix, parents, Repair, servicelive, services